Last Updated: 18/11/2023
Welcome to Bordaline Apparel! Please read our Returns Policy carefully.
1. Eligibility for Returns
We accept returns within 30 days of the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and with all tags and labels intact.
2. Initiation of Return
To initiate a return, please email us at info@bordalineapparel.com with the following information:
a. Reason for return
b. Photos of the items
c. Order number
d. Preferred contact information
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process
a. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
5. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, contact our customer support at info@bordalineapparel.com.
6. Non-Returnable Items
Certain items are non-returnable, including:
a. Items marked as final sale.
b. Gift cards.
c. Personalized or customized items.
7. Late or Missing Refunds
If you haven’t received a refund within the specified period, please check your bank account and contact your credit card company. If the issue persists, contact us at [your email or phone number].
8. Questions and Assistance
If you have any questions or need assistance with the return process, please contact our customer support at info@bordalineapparel.com.